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How do I track my order?

23andMe typically ships orders within 1-2 business days. You will receive an email at the address associated with your order as soon as your order ships. If you have not received the “Your Order has Shipped” email, your order has not yet shipped.

The “Your Order has Shipped” notification email will include a tracking number that will allow you to track your package. Depending on the carrier, the tracking number can take up to 7 business days to become active.

Shipping times for international orders vary based on specific customs procedures, but most international orders are received within 4 weeks. Shipping times vary based on address and demand, and we cannot guarantee a specific delivery date.

If it has been more than 20 business days since your order was shipped and you have not received it, contact Customer Care for assistance.

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