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What shipping options are available?

The 23andMe online store offers two shipping options - Standard and Express*. Shipping times for international orders vary based on specific customs procedures, but most international orders are received within 4 weeks. We cannot guarantee a specific delivery date as shipping and processing times may vary.

Your shopping cart will indicate the shipping charges associated with each of the available shipping methods. The shipping charges for each collection kit includes:

  • Shipping to the recipient
  • Guaranteed return shipping to the laboratory
  • Handling, additional transportation fees and customs duties** where applicable.

When returning your saliva sample to our lab, it is important to know that a large number of countries and shipping offices are still unfamiliar with the requirements of shipping an exempt human saliva sample, sometimes believing it to be hazardous and erroneously charging FDA fees and expedited shipping costs. The documentation included with your international order is vital towards ensuring the uninterrupted transport of your sample to the lab.

 

*We do not offer one-day or overnight shipping options or expedited shipping to the lab.

**For international shipping, in most cases customs duties are included in the international shipping cost; however, if you live in one of the Non Delivery Duties Paid countries (Armenia, Azerbaijan, Belarus, Georgia, or Moldova) the recipient of the order is responsible for paying the customs duties assessed.

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