|Important: We are currently working to upgrade the computer systems at our contracted laboratory. Unfortunately, during this time customers will not see an update to the sample status timeline. We will do our best to return results within our processing estimate, however, there may be a delay in returning reports to you. Additionally, processing times are estimates, and should not be considered a guarantee that your results will be returned by a particular date. While samples are processed in the order in which they are received, some samples may require additional steps to be processed successfully, therefore extending the processing time.|
Sample processing takes approximately 6-8 weeks from the time your sample is received at the lab.
You can find up-to-date information regarding your sample status by logging in to your 23andMe account. In addition, you will receive email notifications at the address associated with your 23andMe account for the following processing milestones:
- When your sample has been received at the lab
- In the event of an analysis failure due to insufficient DNA or a low call rate
- When your results are complete and available to view within your 23andMe account
As soon as processing is complete, the lab will report your data to 23andMe. We will then compute your results and make them available to you through our website.
You must log in to your 23andMe account on our secure website to view your information. We do not include a printed report through the mail or provide your results by email.