Important: We are currently working to upgrade the computer systems at our contracted laboratory. Unfortunately, during this time customers will not see an update to the sample status timeline. We will do our best to return results within our processing estimate, however, there may be a delay in returning reports to you.
Sample transit times to the lab vary depending on your region. Note that all samples must be mailed back to the lab from the same country the order was originally shipped to.
Samples mailed from our international locations using FedEx International Priority or DHL* typically reach the lab in 2-3 weeks.
Delivered vs. Received
There is typically a delay between the time a sample is marked as "delivered" on the tracking information and the time it is scanned as “received” by the lab. Occasionally, this delay can exceed 1 week. A kit is marked as “received” by our system when it is physically opened at the lab and the kit barcode is scanned - this process is referred to as accessioning.
It is not unusual for kits shipped on the same day to be received at the lab at different times.
You will receive an email when our laboratory completes the accessioning process and scans your kit barcode.
If the laboratory receives an unregistered sample, the kit barcode and registration instructions will be sent to the email address associated with the order. The sample collection tube can be registered at: https://www.23andme.com/start
*DHL is no longer used to mail 23andMe samples. If you received DHL shipping materials from 23andMe, these documents are still valid. Please contact us if you have additional questions about returning a sample using DHL.