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Shipping Rates and Information

Depending on the number of kits in your order, you have several shipping options to select during the order placement process.

For information about shipping your sample back to the lab, review the instructions for sample return here.

Methods and pricing  |  Confirmation and tracking 

Shipping Methods and Pricing

How do you ship the kits to other international locations?

Single kit orders can be shipped via standard or express methods, while orders of more than one kit are automatically shipped via express international courier. Standard shipping is via FedEx International MailService (FIMS), and Express shipping is via FedEx International Priority.

Your shopping cart will indicate the shipping charges associated with each of these shipping methods. 

23andMe provides detailed instructions, pre-paid shipping supplies, and prepared documentation to assist with the uninterrupted return of your sample back to our contracted laboratory.

How are shipping costs calculated?

The shipping cost for each collection kit includes shipping to the recipient, guaranteed return shipping to the laboratory, handling, and additional transportation fees and customs duties where applicable.

For international shipping, in most cases customs duties are included in the international shipping cost; however, if you live in one of the Non Delivery Duties Paid countries (Armenia, Azerbaijan, Belarus, Georgia, or Moldova) the recipient of the order is responsible for paying the customs duties assessed.

When returning your saliva sample to our lab, it is important to know that a large number of countries and shipping offices are still unfamiliar with the requirements of shipping an exempt human saliva sample, sometimes believing it to be hazardous and erroneously charging FDA fees and expedited shipping costs. The documentation included with your international order is vital towards ensuring the uninterrupted transport of your sample to the lab.

Can I add multiple shipping addresses to one order?

We cannot currently accommodate multiple shipping addresses in a single order. To ship to different addresses, you need to place individual orders.

 

Shipping Confirmation and Tracking

When can I expect to receive my kit?

23andMe typically ships orders within 1-2 business days. You will receive an email at the address associated with your order as soon as your order ships. If you have not received this email, your order has not yet shipped.

Shipping times for international orders vary based on specific customs procedures, but most international orders are received within 4 weeks. We cannot guarantee a specific delivery date as shipping and processing times may vary.

How do I track my shipment?

The shipping notification email will include a tracking number that will allow you to track your package. Keep in mind that depending on the carrier, the tracking number can take 24-48 hours to become active.

 

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