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How do I return my sample?

Important: You must provide your sample in and return your collection kit from the same country listed on your order.

Before preparing your sample for shipment, you will need to register your sample collection tube and replace the funnel lid with the screw-on cap. Your saliva sample is stable at a wide range of temperatures once it is mixed with the DNA stabilization buffer liquid, but we recommend that you ship your collected sample to the laboratory at your earliest convenience.

To package your sample for return shipment to the lab, follow the instructions below; these are also provided in the physical shipping materials included with your kit.

1. Seal your collection tube inside the small, clear plastic specimen bag found in your kit.

2. Place the collection tube with your sample back into the box and put the box into the prepared FedEx envelope. Do not remove documentation provided in the plastic sleeve. Removal of this information may interrupt the shipment of your sample.

3. Seal the envelope.

Do NOT take your kit to the regular post office.

Preferred option: Take your kit to the nearest FedEx drop-off location. To find a drop-off location, enter your address on the FedEx website: fedex.com/locate.

For New Zealand, please visit the sites below for a list of drop-off locations: fedex.com/nz/dropoff  

If there is no drop-off location in your area, you can schedule a FedEx pickup by phone. You will need to provide FedEx with the 12-digit shipment number printed on the return envelope.


FEDEX CUSTOMER SERVICE NUMBERS BY COUNTRY

Albania  +355 422 53203 Italy +199 151 119
Armenia  +37410544277 Latvia +80005300
Australia  +13 26 10 Liechtenstein +0848 1 33339
Austria +0800 123 800 Lithuania +8800 20200
Azerbaijan +994 (0) 12 598 0198 Luxembourg +8002 35 55
Belarus  +375 172 269 933 Macedonia +389 2 3 136 545
Belgium  +02 752 75 75 Malta  +356 21 807 807
Bosnia and Herzegovina  +00387 51 244 331 Moldova +37322 261 000
Bulgaria  +00359 2 9429400 Monaco +0825 886 887
Croatia  +00385 1 6057 440 Montenegro Contact 23andMe Customer Care
Cyprus  +35722710100 New Zealand  +0800-733-339
Czech Republic  +800 1 33339 Poland +801 002 800 or mobile 22 211 80 00
Estonia  +355 422 53203 Portugal +351 218391500
France  +0825 886 887  Romania Contact 23andMe Customer Care
Georgia  +(99532) 2748240 San Marino +199 151 119
Germany  +01806 111 800 Serbia Contact 23andMe Customer Care
Greece   +30-210-6686600 Singapore +1-800 743 2626
Guadeloupe  +(0590) 26-85-44 Slovakia +00421 2 4821 0000
Hong Kong  +852-2730 3333 Slovenia +368 (0) 80 21 91
Hungary  +06 40 980 980 Spain  +902 100 871
Iceland  +354 4 120 120 Switzerland +0848 1 33339
Israel  +1-700-700-339 Vatican City  +199 151 119
 
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