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Contacting the 23andMe Support Team

Need help? There are a few ways you can quickly locate answers to your questions.  

Browse the categories in our Help Centre

Learn more about our service or a specific feature by browsing the articles in each of our six main categories:


Search our Help Centre

Searching our Help Centre is the quickest way to locate information about a specific topic. Just use the search box located in the upper right. 


Contact us directly

Still didn't find what you are looking for? Contact us directly through the "Contact Us" link near the top of the page. Our support team typically responds within 24-48 hours excluding weekends.

Or you can call 1-800-239-5230
(Monday through Friday, 6:00am to 8:00pm PST/PDT; Saturday and Sunday, 8:00am to 4:00pm PST/PDT)

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Or call 1-800-239-5230
Monday through Friday, 3:00am to 8:00pm PST/PDT.
Saturday and Sunday, 8:00am to 4:00pm PST/PDT.