Need help? There are a few ways you can quickly locate answers to your questions.
Browse the categories in our Help Centre
Learn more about our service or a specific feature by browsing the articles in each of our six main categories:
- Before You Buy
- What you can learn through 23andMe
- Ordering and shipping details
- Information about privacy and data security
- Getting Started
- Your Account and Profile
- How to create an account and reset your password
- How to review or edit your profile and account settings
- Information about 23andMe Raw Data
- Ways to explore Ashkenazi Jewish ancestry
- Using Ancestry Composition, Haplogroups, and Neanderthal Ancestry
- How to determine a relationship - half or full siblings
- Connecting and Sharing
- How can I see what segments I share with someone?
- What is DNA Relatives? How does DNA Relatives detect and predict a relationship?
- What is genome sharing? How can I start or stop sharing?
- Additional Resources
Search our Help Centre
Searching our Help Centre is the quickest way to locate information about a specific topic. Just use the search box located in the upper right.
Contact us directly
Still didn't find what you are looking for? Contact us directly through the "Contact Us" link near the top of the page. Our support team typically responds within 24-48 hours excluding weekends.
Or you can call 1-800-239-5230