In addition to the existing reports, tools, and features within your account, we’ve included features in your 23andMe account to support your ability to access, download, and delete your personal information. To sign in to your account, visit 23andme.com, click on “sign in”, and enter your account email address and password. You can also sign in here.
Download your 23andMe data
You can now download the following 23andMe data within your account in commonly used, machine readable formats (.txt and .csv). Simply choose the data you would like to download.
The following downloads primarily contain Genetic Information:
- Reports Summary - Print or save an overview of your 23andMe reports, which includes brief descriptions of all report results. You can visit each report within your account for more details or to print or save each report individually.
- Ancestry Composition Raw Data - Download genomic coordinates (NCBI Build 37) for your Ancestry Composition results in .csv CSV format.
- DNA Relatives Data - Download shared DNA segments and profile data for your DNA Relatives as a .csv file. The information about each relative is dependent on their personal privacy settings and sharing level. You must be opted-in to DNA Relatives in order to download this information.
- Raw Data - Submit a request to download your genetic data in its raw, uninterpreted format (your A's, T's, G's, and C's), as a plain text (.txt) file. When your raw data is ready, we'll send a message to the email address linked to your 23andMe account.
The following downloads primarily contain Registration Information and Web Behavior Information:
- Account Event History - Website and data processing events associated with your account.
- Addresses - Mailing addresses associated with your account.
- Consent History - Legal documents, such as our Terms of Service and Consent Document, and agreements associated with your account and profile.
- Gift Cards - Gift cards you've received from 23andMe.
- Name Change History - Changes made to your profile name.
- Order History - 23andMe orders associated with your account.
- Shared Reports - Data about reports you’ve shared outside of 23andMe via email, link, Facebook, and/or Twitter.
The following downloads primarily contain Self-Reported Information:
- Phenotype Data - Data about yourself that you've provided through research participation and/or 23andMe profile.
Please note, you should only download your data from a personal computer and not a public computer.
Deleting your 23andMe data
If you no longer wish to participate in our Services, or no longer wish to have your Personal Information processed by us, you may delete your 23andMe account and Personal Information within the “23andMe Data” section of your Account Settings.
While we will delete the majority of your Personal Information, we are required to retain some information to comply with our legal obligations. See our Privacy Statement for more information on the data we retain.
Deleting an account and associated data will permanently delete the data associated with all profiles within the account. If you do not wish to delete data for all profiles, do not click the ‘Permanently Delete Data’ button. Instead, you can opt to transfer a profile into another account or Contact Customer Care for assistance.
After submitting your request, you will receive an email (to the email address linked to your 23andMe account) detailing our account deletion policy and requesting that you confirm your request. Upon confirmation, you will immediately lose access to your account as the deletion process begins automatically. Keep in mind, once you confirm your request to delete your Personal Information, it cannot be canceled, undone, withdrawn, or reversed. If you participated in 23andMe Research, your Genetic Information and Self-Reported Information will no longer be used in any future research projects.
If you still have questions or have trouble downloading or deleting your personal information for any reason, please contact our Customer Care team by emailing privacy@23andMe.com.