23andMe orders typically ship 1-2 business days from the time of purchase. The 23andMe online store offers two shipping options - Standard* and Express**. Shipping times for international orders vary based on specific customs procedures, but most international orders with Standard shipping are received within 4 weeks. We cannot guarantee a specific delivery date as shipping and processing times may vary.
Your shopping cart will indicate the shipping charges associated with each of the available shipping methods. The shipping charges for each collection kit includes:
- Shipping to the recipient
- Guaranteed return shipping to the laboratory
- Handling, additional transportation fees and customs duties*** where applicable.
When returning your saliva sample to our lab, it is important to know that a large number of countries and shipping offices are still unfamiliar with the requirements of shipping an exempt human saliva sample, sometimes believing it to be hazardous and erroneously charging FDA fees and expedited shipping costs. The documentation included with your international order is vital towards ensuring the uninterrupted transport of your sample to the lab.
If your order does not arrive within the estimated timeframe, please allow an additional 2 business days before contacting Customer Support. Additionally, check with anyone who may have accepted your delivery, like other household members, neighbors, or someone who accepts mail for your building.
Please Note: Express shipping includes expedited shipping of the product purchased to the recipient and standard return shipping to the lab. We do not offer one-day or overnight return shipping options or expedited shipping to the lab.
*Standard shipping is only available for 1-kit orders given courier size and weight limitations. Orders including 2 or more kits automatically include Express shipping via FedEx International Priority.
**Express shipping includes expedited shipping of the product purchased to the recipient and standard return shipping to the lab. We do not offer one-day or overnight return shipping options or expedited shipping to the lab.
***In most cases, customs duties are included in the international shipping cost; however, if you live in one of the Non Delivery Duties Paid countries (Armenia, Azerbaijan, Belarus, or Moldova) the recipient of the order is responsible for paying the customs duties assessed.