Welcome to 23andMe Customer Support

Due to the COVID-19 situation, the capacity of our customer care team has declined significantly. If you do need assistance at this time, please contact us via email.


The health and safety of our employees and customers is our top priority. Therefore, we are respecting all shelter-in-place orders as well as all leave requests made by employees who are parents of children affected by school closures and employees who are considered at high risk.

Please be aware, our response times will likely be delayed. We appreciate your patience and understanding during this time. We will return to normal operations as soon as possible.