This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

Preferences: Notifications and Consent

Your preferences let you control which emails you receive, and review or modify your research consent status. Some of these options are ones you selected during the kit registration process.

To access your account settings, open the account menu by clicking on your profile name and selecting Settings.

You can modify any of the information in this section by clicking the Edit link.

Notifications_and_consent.png

Email notifications

You can control your 23andMe email notification preferences. These include notifications you receive about genome sharing invitations, new DNA Relatives, product updates, messages from other 23andMe users, and more.

To receive all email notifications, check the box next to "Subscribe All".

If you have opted in to receive email notifications from within your account but have noticed that you are not receiving certain communications, you may have unsubscribed from our mailing service. Our mailing service (ExactTarget) has a global opt-out option, and if you have removed your email from the mailing list you won't receive any customer notifications that we send via ExactTarget.

If you'd like to re-subscribe to 23andMe notifications, please contact us

Research

As part of kit registration, you selected a consent option for 23andMe Research. This section shows your current consent option and also allows you to link to the Consent Document. Click on "Change consent" to review and modify your consent choice.

Sample Storage

As part of kit registration, you have the option to select whether or not you would like to have your saliva sample stored or biobanked at the lab after analysis.

If you declined the option to biobank your sample during registration, you have the ability to enable sample storage for any future samples you provide. If your current sample is not biobanked, you can click the "Save" button. You may change your preference at any time.

If your current sample is biobanked, once the lab has completed analysis you will see a message that says, "Your saliva sample is currently stored." You may instruct the lab to discard your sample by clicking "Discard Sample." You will only see this option once the lab has completed the analysis of your sample. Keep in mind that the action of discarding the sample is irreversible.

 

Follow
Was this article helpful?
0 out of 0 found this helpful

Didn't find what you were looking for?

Submit a request

Ask a question through Facebook or Twitter

Or call 1-800-239-5230
Monday through Friday, 9:00am to 12:00pm and 1:00pm to 4:00pm PST/PDT