We're sorry that you encountered an issue. Included in this article are a few troubleshooting steps you can try.
Troubleshooting Steps1. Ensure that you are using one of the supported configurations:
2. If you experience site issues while using a supported configuration, keep in mind that some extensions or add-ons may compromise compatibility with our site, and trying a different browser may resolve the issue. 3. If you are using a mobile device or a tablet, please try using a desktop computer. Some aspects of our service are not yet optimized for viewing on a mobile device or tablet. 4. In some cases, clearing your browser's cache may resolve the issue. For instructions specific to your browser, select the internet browser you are using: Important: Clicking the following options will navigate you away from 23andMe.com |
If you have tried troubleshooting your issue already, you can contact us here. To help us resolve the issue as quickly as possible for you, please include the following information:
- Any troubleshooting steps you have already tried.
- Details about your browser and operating system. This information can be found here. Please copy and paste the text into your support request.
- The page you were on when the issue occurred. Not sure? Send us the URL or a screenshot instead.