Getting Started

Registration

• 23andMe Registration Trouble?
• Registering Your DNA Test Kit
• Locating Your DNA Test Kit Barcode
• Returning DNA Sample to the Lab
• What Should I Do If I Sent My DNA Sample to the Lab Before Registering?
• 23andMe Family Account Options

Using the Kit

• Getting Started with 23andMe DNA Test Kit
• Who can use the 23andMe kit?
• Items included in a 23andMe Collection Kit
• Providing Saliva Sample for DNA Test Kit
• Tips for Providing Your DNA Sample
• Time & Temperature Guidelines for DNA Sampling

Sample Status

• Has My DNA Sample Reached the Lab?
• How Can I See the Status of My DNA Sample?
• When Will My DNA Test Results Be Ready?
• Quality Review
• Why Some DNA Samples Fail?
• What Happens to My DNA Sample at the Lab?