Getting Started

Registration

• Registration trouble?
• Registering your kit
• Locating your kit barcode
• How do I return my sample?
• How can I register if I already returned my kit?
• Account Options for Families

Using the Kit

• Who can use the 23andMe kit?
• Items included in a 23andMe Collection Kit
• Providing your saliva sample
• Tips and tricks for providing your sample
• Time and temperature guidelines

Sample Status

• Has my sample reached the lab?
• How can I see the status of my sample?
• When will my results be ready?
• Quality Review
• Why do some samples fail analysis?
• What happens to my sample at the laboratory?