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23andMe Customer Care | International
23andMe Registration Trouble?
Registering Your DNA Test Kit
Locating Your DNA Test Kit Barcode
Returning DNA Sample to the Lab
What Should I Do If I Sent My DNA Sample to the Lab Before Registering?
23andMe Family Account Options
Using the Kit
Getting Started with 23andMe DNA Test Kit
Who can use the 23andMe kit?
Items included in a 23andMe Collection Kit
Providing Saliva Sample for DNA Test Kit
Tips for Providing Your DNA Sample
Time & Temperature Guidelines for DNA Sampling
Has My DNA Sample Reached the Lab?
How Can I See the Status of My DNA Sample?
When Will My DNA Test Results Be Ready?
Why Some DNA Samples Fail?
What Happens to My DNA Sample at the Lab?