23andMe Customer Care | International Help Center home page
Sign Out My Account Submit a request My activities
Sign in
This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.
This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.
  1. 23andMe Customer Care | International
  2. Getting Started

Getting Started

Registration

  • 23andMe Registration Trouble?
  • Registering Your DNA Test Kit
  • Locating Your DNA Test Kit Barcode
  • Returning DNA Sample to the Lab
  • What Should I Do If I Sent My DNA Sample to the Lab Before Registering?
  • 23andMe Family Account Options

Using the Kit

  • Getting Started with 23andMe DNA Test Kit
  • Who can use the 23andMe kit?
  • Items included in a 23andMe Collection Kit
  • Providing Saliva Sample for DNA Test Kit
  • Tips for Providing Your DNA Sample
  • Time & Temperature Guidelines for DNA Sampling

Sample Status

  • Has My DNA Sample Reached the Lab?
  • How Can I See the Status of My DNA Sample?
  • When Will My DNA Test Results Be Ready?
  • Quality Review
  • Why Some DNA Samples Fail?
  • What Happens to My DNA Sample at the Lab?
  • Reporter Inquiries
    Company Info

    23andMe was founded in 2006 to help people access, understand and benefit from the human genome.

    We have more than three million genotyped customers around the world.

    Blog

    Stay in the know about all things 23andMe. Read more.

    Research

    You can make a difference by participating in research — online, from anywhere. Read more.

    Customer Care

    We are here to help with your questions. No question is too big or small. Read more.

  • See the list of important policies below. Click to read more.

    • Terms of Service
    • Privacy Center
    • Data Protection
    • Family Considerations
    • Research Consent
    • Biobanking Consent
    • Cookie Policy
    • Ad Choices
Logo
About Reporter Inquiries Blog Stories Careers Return Policy Site Map
Partner with Us API
Legal Terms of Service Privacy Center Family Considerations Research Consent Biobanking Consent Cookie Policy Ad Choices Report a Security Issue
Connect with Us Facebook Twitter Instagram YouTube
© 2019 23andMe, Inc. All Rights Reserved.