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23andMe Customer Care | International
Registering your kit
Locating your kit barcode
How do I return my sample?
How can I register if I already returned my kit?
Account Options for Families
Using the Kit
Who can use the 23andMe kit?
Items included in a 23andMe Collection Kit
Providing your saliva sample
Tips and tricks for providing your sample
Time and temperature guidelines
Has my sample reached the lab?
How can I see the status of my sample?
When will my results be ready?
Why do some samples fail analysis?
What happens to my sample at the laboratory?