|Important: You must provide your sample in and return your collection kit from the same country listed on your order.|
Before preparing your sample for shipment, you will need to register your sample collection tube and replace the funnel lid with the screw-on cap. Your saliva sample is stable at a wide range of temperatures once it is mixed with the DNA stabilization buffer liquid, but we recommend that you ship your collected sample to the laboratory at your earliest convenience.
To package your sample for return shipment to the lab, follow the instructions below; these are also provided in the physical shipping materials included with your kit.
1. Seal your collection tube inside the small, clear plastic specimen bag found in your kit.
2. Place the collection tube with your sample back into the box and put the box into the prepared FedEx envelope. Do not remove documentation provided in the plastic sleeve. Removal of this information may interrupt the shipment of your sample.
3. Seal the envelope.
Do NOT take your kit to the regular post office.
Preferred option: Take your kit to the nearest FedEx drop-off location. To find a drop-off location, enter your address on the FedEx website: fedex.com/locate.
For New Zealand, please visit the sites below for a list of drop-off locations: fedex.com/nz/dropoff
If there is no drop-off location in your area, you can schedule a FedEx pickup by phone. You will need to provide FedEx with the 12-digit shipment number printed on the return envelope.
FEDEX CUSTOMER SERVICE NUMBERS BY COUNTRY
|Albania||+355 422 53203||Italy||+199 151 119|
|Australia||+13 26 10||Liechtenstein||+0848 1 33339|
|Austria||+0800 123 800||Lithuania||+8800 20200|
|Belarus||+375 172 269 933||Macedonia||+389 2 3 136 545|
|Belgium||+02 752 75 75||Malta||+356 21 807 807|
|Bosnia and Herzegovina||+00387 51 244 331||Moldova||+37322 261 000|
|Bulgaria||+00359 2 9429400||Monaco||+0825 886 887|
|Croatia||+00385 1 6057 440||Montenegro||Contact 23andMe Customer Care|
|Czech Republic||+800 1 33339||Poland||+801 002 800 or mobile 22 211 80 00|
|Estonia||+355 422 53203||Portugal||+351 218391500|
|France||+0825 886 887||Romania||Contact 23andMe Customer Care|
|Georgia||+(99532) 2748240||San Marino||+199 151 119|
|Germany||+01806 111 800||Serbia||Contact 23andMe Customer Care|
|Greece||+30-210-6686600||Singapore||+1-800 743 2626|
|Guadeloupe||+(0590) 26-85-44||Slovakia||+00421 2 4821 0000|
|Hong Kong||+852-2730 3333||Slovenia||+368 (0) 80 21 91|
|Hungary||+06 40 980 980||Spain||+902 100 871|
|Iceland||+354 4 120 120||Switzerland||+0848 1 33339|
|Israel||+1-700-700-339||Vatican City||+199 151 119|